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Returns

Return Policy

 

  • We have a 30-day return policy - you can file a return request within 30 days from the date of receipt.
  • Poleberg provides Free Return for domestic orders - you will be able to download a pre-paid USPS return label.
  • Item(s) must be returned in the same condition that you received it, unworn with all stickers and tags attached.
  • Original shipping costs are non-refundable. For orders fulfilled with free shipping, the original shipping charges will be deducted from the refundable amount.
  • Sale items are not eligible for return.



To start your return process, please click the link below.

 

START A RETURN

  

  

Refunds

 

  • Once your return package is received, please allow us 1-2 days to process your return.
  • Once we've inspected your return, we will  let you know if the refund was approved or not.
  • If approved, you will be refunded to your original payment method.
  • Please note it may take a few days for the refunded amount to be posted to your bank account.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Damages and issues 

We carefully inspect every item before shipping and we take packaging seriously to ensure your package arrives safely. Nonetheless, if your item is defective, damaged or if you received a wrong item, please contact us immediately, so that we can evaluate the issue and make it right professionally.